WHAT CAN I HELP FOR YOU?
MOST ASKED QUESTIONS
SUPPORT TOPICS
Are all products from the Online Shop available in your stores?
Our stores stock as many of our products as possible, but they do have limited space. For this reason, they can’t store all the products that are available in the Online Shop.
How do I find the product I’m looking for on the website?
You can find all available products on our site through a simple search. Either enter the product name or number in the search bar at the top right of the page or search by gender, sport, or brand on our navigation menu.
After searching, you can refine, customize, and organize your results in the ‘Your Selection’ menu on the left side of the screen, then add the items you want by clicking ‘Add To Bag’.
There are two ways to locate products. Via the search menu or the navigation. Once you have located a product listing page you can refine your results using the available filters. You can’t customize or organize the results, simply refine them.
The suggestion is that we keep the search paragraph to describe the search process but need a more generic intro which describes both processes.
What should I do if the product I’m looking for, or the product in my size, is sold out?
Due to the popularity of some of our items, they do sometimes sell out, but there are often other options you can explore.
Authentic vs. Replica Jerseys: What’s the Difference?
Authentic vs. Replica Jerseys: What’s the Difference?
The’authentic’jerseys are exact matches of what the professionals wear on the field for match day.
They are built with athletic cut and performance features
The’replica’ versions are made for fans to wear in the stands or wherever you are watching the game or displaying your pride.
You get a more relaxed fit made for everyday comfort.
The top quality Jerseys we sell of the Authentic and replica jerseys, looks the same, and there are many differences in the details.
They have different fabric,manufacturing process,version,structure,price, player,fan version of the product link ,because the new season’s Authentic and replica jerseys are different.
The common is the difference in size, The Authentic Jersey means it is the one players wear on the pitch, Slim fit, so we recommend that if you buy a player version, you can choose one or two sizes larger than the usual clothes.





What should I know about personalized gear?
MAKE IT PERSONAL
THIS IS HOW
You can make your jerseys more personal by adding a little something of your own choice. Making them personal means adding a personal name and number of your choice – your own, your pet’s or well, basically anything (appropriate). Look for the Personalize It icon for availability.
To ensure your product looks its best, try to avoid the use of special characters – some characters are not supported by the system.
COSTS
Adding a name and/or number to your product is an additional $10 per jersey to the standard price. This is a flat rate.
For most of the jerseys, we can offer personal services
Names can contain up to 12 letters A – Z. +$5
Numbers can only contain numbers 0 – 99. +$5
DELIVERY & RETURNS
Making your jersey personal will take around 1-3 additional days for delivery beyond your delivery selection. This means that, when adding a jersey to your bag with your name and/or number, your order will arrive 1-3 days later than usual.
Personalized products are created just for you. That means we cannot accept returns, except for manufacturing defects. We recommend familiarizing yourself with the fit of the specific model you are personalizing.
Color varies between materials. Our site shows a very close representation of how your gear will look. However, because it is a digital representation, we expect there will be some variation between your screen and the product.
Orders are charged when they ship and do not require a signature for delivery. We begin the personalization process as soon as you place your order and are unable to make changes or cancel your order.
How to choose my size?
Where can I submit a compliment or a complaint?
All compliments or complaints are invaluable to us, so please get in touch with us if there’s something about our service or products you appreciate or something you’d like to submit a complaint about.
How to maintain my jersey?
Jersey care tips:
Wash in cold water
Hand wash recommended
Use a mild detergent
Turn it inside out, Protecting Printing
Wash by itself, avoid staining
Avoid scrubbing the printed area too hard.
Avoid fabric softener and dry cleaning
Don’t use the dryer, Air dry
Avoid long sun exposure.
- What to do if the print peels off?
If the print peels off, please lay the jersey flat, cover the letters and numbers with clean, non-stick plastic paper or a stencil, and iron at 150°C for 7-8 seconds. If it doesn’t work, please iron again.
Attention: Do not iron directly on the print.
How do I create an account?
To change your account settings, log in to your account.
You can change your password or NICKNAME/DATE OF BIRTH/GENDER by going to “Personal Information‘.
You can change your address details by going to the ‘address book’ under ‘My Account.
After you change your password, you will receive an email confirming that you created a new password for your account
Note: LOGIN EMAIL can not be changed.
How do I change my account settings?
It’s easy to create an account.
The first step is to click ‘Login’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.
Next, you enter your ‘login information’. This is your email, and you need to create a password and confirm it. Then choose your communication preferences, and make sure to accept the Terms and Conditions.
Complete the process by clicking ‘REGISTER’.
Congratulations!you made your account. We’ll send you an email to confirm.
How do I know my account and password?
How do I know my Goalgoalshop account and password after placing an order?
Whether you register on the website or place an order, you will receive an email notification from us.
Please ensure that the email address you provide is accurate and valid.
Place orders after registration:
The email address and password you provided during registration will serve as your account credentials. Additionally, you will receive a welcome email at the same email address, containing your account and password. If you forget your account information, please check your email inbox.
For visitors placing orders:
If you place an order without registering an account, our system will automatically create one for you once you fill in and save your shipping address. This will enable you to better track the status of your order. Once the account is created, you will receive an email in your inbox containing your new account number and password.
Why am I not receiving emails?
1. Please ensure that the email address you provided is accurate and valid.
2. Please check your spam folder.
3. If our emails are being sent to your spam folder, to prevent missing important order information, please mark them as “Not Spam”.
4. We will send you emails to inform you about the delivery status of your order and whether the package has been successfully delivered. If possible, please mark our emails as important.
If you need to reset your password, click here to contact us
How do I reset my account password?
1. No login account:
Click ‘Log In‘ to go to the account login page.
Click ‘Forgot Your Password?‘ and enter the email address you use to log in to your account.
Click ‘Get Code‘, and we will send you an email containing the code. The code is only valid for 20 minutes.
After checking your email to get the code, enter the code and click ‘RESET PASSWORD‘.
Go to the password reset page, enter your new password, and confirm it.
You can now use the new password to log in to your account.
2. Already logged in account:
Go to the My Account page.
Select “Personal Information” and click on “Change Password” in the upper right corner.
Enter your old password, then your new password, and confirm to save the changes.
You can now use the new password to log in to your account again.
If you have any questions about resetting your password, please contact Goalgoalshop customer service for assistance.
How to Download and Use Our App?
To enhance your shopping experience, we’ve recently launched our Android app! Now, you can shop directly from the app and enjoy exclusive benefits. Here’s how you can download and start using it:
How to Download the App
For Desktop:
You’ll find the QR code either at the top or bottom of the website.
Look for the “Download APP” button at the top of the homepage.
Hover your mouse over the “Download APP” button, and a QR code will appear.
Simply scan the QR code with your phone to download the app.
For Mobile:
The app QR code is located in the left navigation bar.
Click on the navigation bar to view and scan the QR code to download the app.
Benefits of Using the App
Exclusive 12% Discount: Enjoy an exclusive 12% discount when you shop via the app! Simply enter the code APP12 to unlock this offer, and the best part is – you can use it unlimited times!
Track Your Orders: Stay updated with your order status and track your packages in real-time, anytime and anywhere.
Stay Updated on New Arrivals: Be the first to know about new arrivals and easily purchase your favorite jerseys before they sell out.
What payment methods do you accept?
It depends on the payment method you used.
If you used a credit card (Visa, Master, AE, JCB )it depends on the payment whether processing, Normally it will be charged as soon as you place the order, sometime it takes 24 hours to process and confirm.
If you used Transferwise, you will be charged as soon as you place the order.
Note:
Wise and Zellepay payment will process within 12 hours (Except weekend).
You can check your order status to see whether your payment is confirmed by us, we will send a confirmation email once the payment goes through.
When will I be charged?
Supported payment methods
• Paypal
• Credit Cards: Visa, Mastercard, AE, DC, JCB
• Debit Cards: Visa & Master
• Wise
Wise:
The handling fee is paid by our website, it is safe and convenient to send money and receive money, if you confirmed, we will send our Wise account information to you.
Click here to contact us if you need help.
Can I cancel /modify my order which was already paid?
Can I change order details such as size, shipping, etc?
Unfortunately, order details cannot be revised after an order has been placed successfully.
If you want to change anything about your order, you can try the following:
*Ask the online service or Customer Service to cancel your order. Once your order has been successfully canceled, you can place a new order.
* If your order has not been shipped out yet, you can contact the online service or Customer Service to change the order details for you.
* We begin constructing your personalized product as soon as you place your order. We are unable to make any changes or cancel your order once it is placed.
Because personalized products are made just for you, they are not returnable.
CONTACT US with Your Order Number and the details of the item you need to change.
Why are my payments not going through
There are many reasons for the failure as follows:
• The credit card hasn’t been authorized to pay internationally and you should contact your issuing bank for the solution.
•Each IP address is allowed to pay only once a day. It means you can only pay for one order in a day.
•The limit of the credit card is not enough.
•Our credit-card system doesn’t accept credit cards, please try another card.
•The billing address of the credit card is different from the address where you receive the order.
•The information of the credit card that you input is wrong, such as the card number, CVC code, and so on.
How to resolve the above payment problems?
Check the above reason and follow the guide then try again or try a different card. Make sure the shipping information is the same as the billing information.
Why is my payment pending after I have paid?
One possible reason is that your payment was not successful. Please wait for further notice. Once your payment is received, the status of your order will change to ‘waiting for confirmation.’ If the money is deducted from your card but the order status still shows ‘Pending,’ please contact us via email, and we will reply to you as soon as possible.
How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.
You can check the status of your order by login into your account. This will tell you at which stage of the delivery process your order is.
Do you charge Duties?
It won’t charge you Customs Duties of our packages generally.
What do we do to avoid customs duties?
–Base on our more than 10 years of e-commerce shopping experience and ship hundreds of packages hundreds per day, we will adjust the shipment channel timely and write a lower declared price on the package.
Even so, there will still be a chance to be charged customs duties, because customs Duties are generally collected by the destination customs or collected by DHL. If you encounter this situation, you should pay for all Customs Duties.
How about the Euro VAT ?
About the Euro VAT(ValueAdded Tax) 20% or more, You pay 8%, we cover the rest 12% .
Those countries need to pay the VAT:
Austria
Belgium
Bulgaria
Hungary
Germany
Greece
Denmark
Ireland
Spain
Italy
Latvia
Lithuania
Luxembury
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
France
Croatia
Czech Republic
Sweden
Estonia
Norway
Cyprus
Finland
Malta
How do I order online?
Ordering online is easy and safe. Our website will walk you through placing an order and here’s a preview.
1. Add the item to the cart
Use our search bar or browse by the department to find the item you want, click on the item then add to cart.
TIPS: Please Read the information on the product page and choose among available size and customization options for that item.
2. Check out
Adjust quantities from the shopping cart then click the Continue button, Follow the step to input shipping information &Select a shipping type then follow the website guide to check out.
TIPS: Please check your order carefully, make sure you provide a correct shipping address to get the item’s delivery.
3. Submit your order and paid
Enter your payment information and any coupon or gift certificate codes you want to use and then follow the guide to finished the payment.
TIPS: Check your order carefully, then submit your order, Your card will not be charged at this step.
*You will receive a confirmation email from Goalgoalshop when the order payment is done
Do I need to create an account to buy from your online shop?
You do not need to create an account when you shop on Goalgoalshop, or you can check out as a guest.
Register as a GG Club Member can get a 15% off coupon.
For more details bout GG Club, Please click here
Chargeback Complaint or Dispute the purchase
The best solution might be made a good-faith effort to resolve those problem with us and got a satisfying solution instead of Chargeback Complaint or Dispute the purchase if you open your Bank’s bill and discover a problem with the transation made by us .
Normally the problem of transation might be those:
• Someone else used your card without permission.
• Say a fraudster charged online shopping transaction to your card ,you can email us to cancelled your with your reason.
• If the purchase was made by a friend or family member. Check with authorized users to see if they made a purchase you were unaware of.
A good rule of thumb: If you’re not willing to file a police report on your child or partner for making an online purchase without your permission, don’t file a chargeback for it.
•There was a billing error.
Please email us with a screenshot with your bill to show us charged you twice. Then we will confirm that with our credit card, after confirm double charge then we will refund over charge to your account.
Kindly Reminder:
We will blacklist customers who initiate illegitimate chargebacks. And if your credit card issuer believes you’re violating your card agreement repeatedly, it may close your account.
For your order placed on Goalgoalshop, you will receive the following emails regarding your order:
• Order confirmation
• Shipping information with Tracking Number and Tracking Link
• Once your order has been delivered, we’ll send you a review email to check your purchased articles against.
When will my order arrive?
When will my order arrive?

Order Tracking Support
For Orders placed while signed in to the Goalgoalshop account, sign in and visit your Order History.
Shipping Time
Your order goes through several steps before reaching your door. Check the image above to learn more.
Standard shipping takes about 10-25 days
Express shipping takes about 5-12 days
Shipping times vary depending on the destination country. Most of our customers receive their packages within 18 days.
Order Tracking Tips & Considerations
Please allow 1-3 additional business days for processing all personalized products.
Shipping times may vary during high-volume order periods.
If your order has not shipped after three business days, you will receive an email notification. Some reasons for the delay could include:
Higher order volume during this time.
Item(s) in your order may be on backorder within the next 72 hours.
Item(s) in your order may be out of stock due to high demand.
The shipping address is incomplete or incorrect.
A payment issue may have occurred while placing the order.
Important information
If the package cannot be successfully delivered and is returned due to an incorrect or incomplete address, you will need to pay a shipping fee of US$15 to resend a new package. Therefore, please fill in the correct delivery address and information when placing an order.
If you need further assistance, please contact us. We are happy to assist.
What should I do if I haven't received my package?
Order Tracking Support
For Orders placed while signed in to the Goalgoalshop account, sign in and visit your Order History.
Shipping Time
Your order goes through several steps before reaching your door. Here are those steps:

Order Tracking Tips & Considerations
*Please allow 1-2 additional business days processing time for all personalized products
*Shipping times may vary during high volume order periods
If your order has not shipped after three business days, you will receive an email notifying you. Some reasons for the delay could include the following:
• We are experiencing higher order volume during this time
• Item(s) in your order may be on backorder in the next 72 hours
• Item(s) in your order may be out of stock due to high demand
• Shipping address is incomplete that can not be shipped
• A payment issue may have occurred while placing the order
If you need further assistance, please contact us and we are happy to assist.
What Is the Shipping Insurance?
What Is Shipping Insurance?
Shipping insurance is an optional service that protects your order in case it’s lost or damaged during shipping. If an issue occurs, we’ll either reship your item or provide compensation—so you’re never left unprotected.
While we work with reliable global carriers, international shipping can sometimes face delays, customs issues, or accidents beyond our control. Insurance provides peace of mind and ensures you’re covered if something goes wrong during transit.
How Much Is the Shipping Insurance Fee?
For Orders Shipped to the United States:
Orders under $100:
Shipping insurance fee is $3.99.
Orders of $100 or more:
Shipping insurance fee is 4% of the order total, capped at $9.99.
For Orders Shipped Outside the United States:
Orders under $50:
Shipping insurance fee is $2.99.
Orders between $50 and $99.99:
Shipping insurance fee is $3.99.
Orders of $100 or more:
Shipping insurance fee is 4% of the order total, capped at $9.99.
Important Notes:
Standard Shipping:
Shipping insurance is automatically selected at checkout for your convenience. You may deselect it if you wish, but we highly recommend keeping it to safeguard your delivery.
Express Shipping:.
Shipping insurance is automatically included at no extra cost with all express shipping options—no action required.
Why Are Insurance Fees Different for U.S. Orders?
Recent changes in U.S. import policies and tighter enforcement of tariffs have increased the complexity and cost of shipping into the United States. These updates bring a higher risk of delays, inspections, and unexpected handling at customs.
To reflect these additional risks and provide sufficient coverage for U.S.-bound packages, we use a slightly different insurance fee structure for U.S. orders compared to other regions.
If you have any questions or need assistance, our support team is always here to help.
How do I returns or exchanges my product(s)?
Return Policy
Hey, it happens sometimes; you order something you think is perfect, but when it arrives, it’s not exactly what you imagined.
But don’t worry! Our returns policy is designed to ensure you can shop with complete confidence.
Our Return Process is simple:
If you are not 100% satisfied with your purchase, you may return your item to us in 365 days from the receipt of the parcel to get a refund.
Returned items must be in their original condition, unworn and unused, with all original tags and labels intact. This means the product hasn’t been washed, worn, or had its plastic packaging removed or damaged.
Contact customer service to obtain the correct return address before returning the item.
Your returned item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once the refund is completed.
All return charges are the customer’s responsibility.
Important Information:
Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong.
We accept no responsibility once a jersey or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.
Delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
Goalgoalshop is not responsible for any returns lost in transit or any additional charges incurred.
Exchange Policy
We currently do not offer exchanges, for the fastest service, simply follow the returns process to return your item and place an order for your new items.
Due to the time required for international shipping,, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.
If you’re not satisfied with the size, we offer a Resend Policy.
You only need to pay the applicable shipping fee to get the new item and there is no need to return the original item.
Need More Help
Contact customer service by clicking here.
What's our resend policy and how does it work?
Resend Policy
If you are not completely satisfied with your Goalgoalshop order and it matches our Return Policy, we’ve got you covered.
Considering that the return transit time takes more than 1 month and the shipping fee is expensive, we aim to establish a long-term cooperative relationship with you. Therefore, here is our win-win solution: RESEND POLICY.
How does our Resend Policy work?
If you meet any of the following conditions, after we confirm, we will resend you a new package:
Size Problem
If you believe the items you received do not fit you, please provide us with pictures of you wearing the jersey for confirmation. Once confirmed, you can pay a small postage fee for resending, and we will arrange a new shipment for you.
Logistics Exception
If your package is beyond the normal transit time and the online tracking shows an Alert or an Expired status, please feel free to contact us. We will then resend you the package immediately at no extra cost.
Customs Hold Or Loss
If the package is lost or seized by customs, please provide us with proof. After confirmation, we will resend the package to you for free to ensure you receive it.
Note: Because personalized products are made just for you, they are not returnable.
What is GG Cash ?
What is GG Cash?
GG Cash is the special exchange currency of the Goalgoalshop website.
1 GG Cash =$1
Application: All items that can be purchased on the website (except logistics costs).
How to Earn GG CASH?
1. Affiliate Program
Invite friends to register and place an order to get a rich reward:
Your friends get a 15% coupon.
You receive 10% GG Cash for their initial orders and 2% for additional orders.
Once your rewards reach $50 in GG Cash, you can use them to purchase jerseys or cash out.
CLICK HERE for more details.
2. Write a Review
Leave a review on Trustpilot to earn $8 in GG Cash. Share it on Facebook or Twitter to get an additional $2 in GG Cash. Goalgoalshop Trustpilot
Order review: Share 10 words + 1-2 photos to get $5 GG Cash.
Video Review: Produce a video on Instagram, YouTube, or TikTok and earn up to $24.9 GG Cash back for your order.
CLICK HERE for more details.
How to use GG Cash?
If you have GG Cash in your account, you can see it on the payment page.
If you want to use the cash you have, you can select it as your primary payment method, and then pay the remaining amount using any other method you prefer.
How to earn GG Cash? -Affiliate Program
CLICK HERE for more details.
How to earn GG Cash? - Review
CLICK HERE for more details.
What should I do if the code isn't working?
Sometimes when you try to use a discount code you can get a message saying it’s either expired or not invalid. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the discount code correctly. Make sure your order is qualified to use this code, make sure you’ve entered the discount code exactly as it appears.
If you are sure your discount code is valid for your order but it still doesn’t work, please contact us.
How the affiliate program works
Share and Earn
1. Join us
Just create a Goalgoalshop account and you are ready to share!
Tip: Log in –SIGN IN & REGISTER
2. Unique Tracking Code&Links
First make sure you are signed into your account.
Then, customize your unique invitation code and link, and copy it to be ready to share.
Tip: My Account –SHOW ALL–Edit Code–copy
3. Promotion & Share
Share any Goalgoalshop page and your invitation code & link through various channels such as youtube, Facebook, Twitter, blogs, other social media accounts, email newsletters, or other marketing channels.
4. Order via your code/link
When your invitees successfully sign up and place an order using your code/link, you will receive a 10% commission on their first order. Furthermore, for any future orders they place, you will continue to receive a 2% commission on each order.
Register using code: Enter the Invitation code on the registration page

Order using code: Enter the Invitation code on the checkout page

5. Traffic and Sales Tracking
When your code or link is clicked and used, it will be recorded in our system.
For a detailed breakdown of your earnings, please refer to the ‘INVITE EARNINGS’ section on the invitation plan page. You can review the balance of your available and pending GG Cash on the Wallet page.
6. Commission Payment
The commission you earn is given to you in GG Cash. You can either redeem your GG Cash on any future purchases like trying out the next trendy product or cash out when you have accumulated $50 or more.
Contact Us:customerservice@gtlsports.com
Why should I join the GG Club?
The GG Club is free, fast, and easy to join. Simply sign up, complete your profile, and start earning points to level up and unlock exclusive rewards.
For more details, you can check here
How to earn GG Points?
How do I known GG points added to my account ?
–MAKE A PURCHASE: GG points will be added once all products of the order are shipped. For example, if you purchase multiple items in an order, points will not be issued when only some of the products are shipped. Points will be issued for the entire order only after all items have been shipped.
–SHARE: GGPoints will be added once our colleague confirms your sharing. Please provide your link&details and contact us.
–LEAVE A REVIEW: GGPoints will be added if you submit a review within one month of confirming receipt of the order in your account.
The GG points issued are based on the status of the generated order and the actual payment amount of the product. You can check the validity period of the points by going to “My Account > GG Points”.
Are there more ways to earn GG Point and whether it has a validity period?
Points can be earned from website activities, and it has a corresponding validity period.
–We will have monthly promotions, holiday promotions, activity sharing, etc. The quantities and the validity periods of these points are subject to the specific activity.
—Each time you earn GG points, there is a corresponding validity period. Points received through purchases are valid for 365 days.
–Every time you reach 500 points, it will be automatically exchanged into a 15% off COUPON, valid for 30 days.
If my order canceled, can I still have the GG Points?
–When you canceled the order and request a refund, the points earned from the corresponding order will be deducted from the account. Points can be deducted to a negative value. In this case, future points earned will offset the negative value first until the customer has a positive number of points.
–When you canceled the order and request a refund, the points earned from the corresponding order will be deducted from the account. Points can be deducted to a negative value. In this case, future points earned will offset the negative value first until the customer has a positive number of points.
What are the GG Club terms and conditions?
Terms and Conditions
Welcome to the GoalGoalShop membership program, the GG Club (the “Club”). The GG Club is organized by GoalGoalShop. ( “we,” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in the Club. Please read these Terms carefully. By participating in the Club, you agree to be bound by these Terms.
1.JOINING THE GG CLUB
No purchase is required to enroll in the Club. Only one account is allowed per individual. If you join the Club, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the registration form.
2.EARNING GG POINTS
As a member of the Club, you will earn points for purchases that you make on GoalGoalshop. Purchases include purchases of regular and sale priced merchandise. If a member returns purchased items, the Points earned by those items will be deducted from the member’s Point total. In addition to earning Points for purchases, members can also earn Points for certain interactions with us. These include but are not limited to:
CREATE ACCOUNT& COMPLETE PROFILE
Join the GG Club and tell us more about yourself earn your first 100 GG points.
MAKE A PURCHASE
Shop your favorite soccer products, earn 10 GG points per $1.
SHARE
Place order successfully then Shore on Social Media, such as Facebook, Twitter, Instagram or forum, earn 100 GG points per order.
LEAVE A REVIEW
Review a product from your purchase history, earn 100 points.
3.EXCHANGE OF POINTS
Points have no validity period. If you reach 10,000 points, you can redeem them for free jerseys (fan version jerseys only).
4.GG CLUB TIERS
The Club has five separate tiers. Starting at the G1, members can progress through the different tiers by earning points. It is possible to become a Challenger by simply joining the GG Club. No purchase is required.
Members can climb to the higher tiers of G5, at higher tiers members can access even greater benefits.
Members must meet the requalification requirements at the end of their membership year in order to remain at their current tier. If not, members will be downgraded to the tier below. Returns can cause members to drop down multiple tiers. For example, if a member returns an order / a product, the points earned will be deducted, which could cause a member to drop by the corresponding number of points.
5.REWARDS
Entry and progress through each of the above-mentioned tiers will unlock a set of new rewards for members. When a member enters a higher tier, they will receive a one-time tier-specific discount voucher for that new tier that is good for 30 days. Members will have access to the rewards in their current tier and the tiers below them.
The following terms and conditions apply to the specific rewards listed for members in the relevant tiers when and if earned and used by you.
Discount Vouchers: These are single-use discount vouchers that are unlocked when members enter a new tier. These are valid for 30 days.
Express Shipping: Whose value is $20, valid for 30 days.
Points Reward: Different points reward for different tiers members, the higher tier you are in, the more points get back to you after purchasing.
6.USE OF ACCOUNT
Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform GoalGoalshop customer service of any unauthorized use of their password or account or any other breach of security.
7.DISCLAIMER AND LIMITATION OF LIABILITY
THE CLUB IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOALGOALSHOP DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE CLUB (INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOALGOALSHOP WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH THE CLUB, HOWEVER, CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOALGOALSHOP’ TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS AND THE CLUB, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE FEES YOU HAVE ACTUALLY PAID GOALGOALSHOP DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY.
How do I contact GoalGoalShop
LiveChat
We provide 24/7 customer service support.
You can contact us by clicking ” Contact Us ” in the lower right corner.
Email & WhatsApp
You can also contact us via email or WhatsApp.
Email: customerservice@gtlsports.com
WhatsApp:+4915216194493
For the fastest response, be sure to include your order number in the message body. We’ll have an answer for you within 12 hours.
Note: Our official customer service email is customerservice@gtlsports.com. The ‘.com’ domain is exclusively used for GoalGoalShop members and customer service operations. We assure you that emails from this domain are legitimate and directly associated with GoalGoalShop. If you have any questions, please contact us through this official email or via our website’s live chat.
Facebook & Twitter
Welcome to follow and join our social media channels, where you can get the latest football news and more exclusive discounts.
Facebook: Goalgoalshop Official Groups
Need More?
Have more suggestions or complaints? Please contact our manager:
WhatsApp: +4915216194493
Email: administrator@gtlsports.com
Know more about GoalGoalShop?
13 YEARS LEADING SPORTS GEAR SUPPLIER-GOALGOALSHOP
If this is your first visit, then congratulations! You are about to embark on a wonderful journey to discover the coolest sports products in the world .
Here at Goalgoalshop, you won’t feel like a stranger but rather, a fellow sports fan!
Why Buy From Goalgoalshop?
WIDE EXPERIENCE
GoalGoalshop is a leading global online retailer and wholesaler of the latest in Sports Products. Over 1 million customers and 1000 suppliers.
MULTIPLE SELECTION
Goalgoalshop provides a wide range of high-quality, popular Sports Products at stunning factory direct prices. more than 2000 styles of jerseys and providing high-quality jerseys to more than 1 million customers from all over the world.
EXCELLENT SERVICE
Goalalgoalshop customer service is available via LiveChat, Message, Whatsapp, Facebook, Instagram, Twitter, and TikTok.
What are the Terms and Conditions?
What are the Terms and Conditions?
Welcome to Goalgoalshop (“Web Site”). This Web Site is owned and operated by the Goalgoalshop Group (“Company” “Goalgoalshop”) (collectively “we” and “us”). In addition to the Content on the Web Site, the Web Site provides you with various shopping, e-commerce and community services (“Services”). Please read these Terms and Conditions of Use (“Terms”) carefully before using our Web Site and the Services. If you choose to continue to use or access this Web Site after having the opportunity to read these Terms, you recognize that Goalgoalshop has provided valuable consideration by offering this Web Site free of charge, and in exchange for that valuable consideration, you agree to the Terms hereof. If you do not agree to these Terms, please do not use the Web Site and exit immediately.
We reserve the right to modify or amend the Terms from time to time without notice. Your continued use of our Web Site following the posting of changes to these terms will mean you accept those changes. Additional terms and conditions may apply to the purchase of products, such as shipping and return policies. By using this Web Site, you agree to such terms and conditions, as well as these Terms and our Privacy Policy (available here) (collectively, the “Agreement”).
THESE TERMS INCLUDE AN AGREEMENT TO SUBMIT CLAIMS EXCLUSIVELY TO INDIVIDUAL (NON-CLASS) ARBITRATION. SEE BELOW.
- COPYRIGHT AND OWNERSHIP
All of the content featured or displayed on the Web Site, including without limitation text, graphics, photographs, images, moving images, sound, and illustrations (“Content”), is owned by Goalgoalshop, its licensors, vendors, agents, and/or it’s content providers. All elements of the Web Site, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark, and other laws relating to intellectual property rights. The Services and the Web Site may only be used for the intended purpose for which such Web Site and Services are being made available. Except as may be otherwise indicated in specific documents within the Web Site, you are authorized to view, play, print, and download documents, audio, and video found on our Web Site for personal, informational, and noncommercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Web Site. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the Web Site. For purposes of these Terms, the use of any such material on any other web site or networked computer environment is prohibited. You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Web Site and Services. The Web Site, its Content, and all related rights shall remain the exclusive property of Goalgoalshop or its licensors unless otherwise expressly agreed. You will not remove any copyright, trademark, or other proprietary notices from material found on these Web Site.
- PRODUCTS, CONTENT AND SPECIFICATIONS
All features, content, specifications, products, and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.
Content on this Web Site may include images of people playing sports and exercising. Please be aware that we are not familiar with your individual physical characteristics and health. Before you begin an exercise program, you should get a medical checkup. It is important that you warm-up and stretch before engaging in physical activity and that you use common sense while engaging in physical activity. If you experience any pain, feel weak, dizzy, or exhausted, or become short of breath, immediately stop your workout. When you engage in physical activity, you assume all inherent risks.
- SHIPPING LIMITATIONS
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
- ACCURACY OF INFORMATION
We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. Except as prohibited by applicable New Jersey law, we make no representation as to the completeness, accuracy or currency of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
- THIRD-PARTY LINKS
From time to time, this Web Site may contain links to web sites that are not owned, operated or controlled by Goalgoalshop or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other web sites, or any content, materials or other information located or accessible from any other web sites, or the results that you may obtain from using any other web sites. If you decide to access any other web sites linked to or from this web Site, you do so entirely at your own risk.
- UNAUTHORIZED USE OF COMPUTER SYSTEM
You are prohibited from posting or sending any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Such violations may subject the sender and his or her agents to civil and criminal penalties. You further understand and agree that sending unsolicited email advertisements to any user of the Web Site or the Web Site or through Voice computer systems is expressly prohibited by these Terms. Any such unauthorized use of our computer systems is a violation of these Terms and applicable “anti-spam” laws. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
- ACCOUNT SECURITY
You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Services and Web Site.
- USER GENERATED CONTENT – INFORMATION CONTROL
All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Web Site post to the Web Site or transmit using the Web Site (“User-Generated Content”) do not represent the views of Goalgoalshop or any individual associated with Goalgoalshop, and we do not control this User Generated Content. In no event shall you represent or suggest, directly or indirectly, Goalgoalshop endorsement of User Generated Content. Goalgoalshop does not vouch for the accuracy or credibility of any User Generated Content on our Web Site, and does not take any responsibility or assume any liability for any actions you may take as a result of reading User Generated Content on our Web Site. Through your use of the Web Site and Services, you may be exposed to User-Generated Content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using our Web Site, you assume all associated risks.
- USER GENERATED CONTENT – YOUR LICENSE TO US
User-Generated Content remains the intellectual property of the individual user. By posting User Generated Content on our Web Site, you grant Goalgoalshop a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Generated Content throughout the world in any media, whether now known or hereafter discovered. In addition, you warrant that all so-called “moral rights” in those materials have been waived.
- FEES
For all charges for any products and services sold on the Web Site, Goalgoalshop will bill your credit card or alternative payment method offered by Goalgoalshop. In the event legal action is necessary to collect on balances due, you agree to reimburse Goalgoalshop for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of this Web Site.
- ACCESS AND INTERFERENCE
You agree that you will not use any robot, spider, scraper or other automated means to access the Web Site for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Web Site or any activities conducted on the Web Site; or (iii) bypass any measures we may use to prevent or restrict access to the Web Site.
- FORCE MAJEURE
Neither Goalgoalshop nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
- PRIVACY
Your use of our Web Site and Services is subject to our Privacy Policy. Please read our Privacy Policy linked to here.
14. DISCLAIMER
Neither Goalgoalshop, nor any of its respective affiliates, warrants that the functions contained in this Web Site will be uninterrupted or error-free, that defects will be corrected, or that the server that makes the content available will be free of viruses or other harmful components.
We hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this Web Site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.
15.LIMITATION OF LIABILITY
Your use of the Web Site is at your own risk. You agree that our sole obligation to you is to provide the Web Site “as is.” neither Goalgoalshop nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Web Site shall be liable to you or to any third party for your use of, or the inability to use, the Web Site and its Content except in cases of (a) gross negligence, recklessness, or an act of knowing or intentional willful misconduct; or (b) a violation of a consumer protection statute in connection with the Web Site.
in no event will Goalgoalshop or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of the Web Site, any web sites linked to this Web Site, and its Content, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. Please refer to your local laws for any such prohibitions.
In the event of any problem with this Web Site or any Content, you agree that your sole remedy is to cease using this Web Site. In the event of any problem with the products or services that you have purchased on or through this Web Site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this Web Site. Except as prohibited by applicable New Jersey law, in no event shall Goalgoalshop’ total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the greater of (a) fifty dollars ($50.00) or (b) the value of your purchase on the Web Site.
17. Indemnity
You agree to defend, indemnify and hold Goalgoalshop and any affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to any violation of these Terms by you or your authorized users, or in connection with the use of the Web Site or the Internet or your purchases or the placement or transmission of any message or information on this Web Site by you or your authorized users or your violation of any law or the rights of a third party.
- RELEASE
In the event that you have a dispute with one or more other users of the Web Site, you release Goalgoalshop (and its officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
- TERMINATION
You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We may also block your access to our Web Site in the event that (a) you breach these Terms of Service; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users or us.
- WEB SITE DISPUTES
“Web Site Disputes” include: (a) any claim you may have against Goalgoalshop in connection with the Site, (b) any claim Goalgoalshop may have against you in connection with the Site, and (c) any action to enforce the Terms and Conditions or to object to the Terms and Conditions.
All other disputes are Non-Web Site Disputes. Any claim arising from your purchase of a Goalgoalshop product or service is a Non-Web Site Dispute. Any claim arising from the content of any offer or advertisement on the Site is a Non-Web Site Dispute.
- WEB SITE DISPUTE RESOLUTION – ARBITRATION, JURY TRIAL WAIVER, AND CLASS ACTION WAIVER
Neither you nor we will be able to sue in court in connection with a Web Site Dispute. All Web Site Disputes must be resolved through individual (non-class) arbitration. You indicate your acceptance to these Terms and Conditions, including this agreement to arbitrate, by continuing to use the Site after having the opportunity to review these Terms and Conditions.
You and Goalgoalshop waive any rights to maintain other available resolution processes for Web Site Disputes, such as a court action or administrative proceeding, to settle disputes. You and Goalgoalshop waive any right to a jury trial for Web Site Disputes.
Instead of suing in court, we each agree to settle Web Site Disputes only by arbitration. The rules in arbitration are different. There’s no judge or jury, and review is limited, but an arbitrator can award the same damages and relief and must honor the same limitations stated in the agreement as a court would.
To the extent, a party commences any action with includes both Web Site Disputes and Non-Web Site Disputes, consideration of the Non-Web Site Disputes shall stay until the Web Site Disputes are fully arbitrated. Then, any Non-Web Site Disputes will be considered by any court of competent jurisdiction.
You agree that you will not file a class action against Goalgoalshop and its affiliated companies, or participate in a class action against Goalgoalshop and its affiliated companies, in any Web Site Dispute. You agree that you will not file or seek a class arbitration, or participate in a class arbitration against Goalgoalshop and its affiliated companies, in any Web Site Dispute.
- ENTIRE AGREEMENT
The Agreement constitutes the entire agreement between the user and Goalgoalshop and supersedes any prior understandings or agreements (written or oral). If you do not understand any of the foregoing Terms or if you have any questions or comments, we invite you to contact our Customer Service Department by email at customerservice@goalgoalshop.club
- COPYRIGHT AND TRADEMARKS NOTICE
All Site design, graphics, text selections, arrangements, and all software are Copyright© 2020 Goalgoalshop
All trademarks, service marks, and trade names of Goalgoalshop used herein (including but not limited to: the Goalgoalshop name, the Goalgoalshopcorporate logo) (collectively “Marks”) are trademarks or registered trademarks of the Goalgoalshop Group, or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Goalgoalshop trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this site, without Goalgoalshop’ prior written consent. The use of Goalgoalshop trademarks on any other web site or network computer environment is not allowed. This protects you, too. When you see the Goalgoalshop marks, you can be sure of our quality and performance. Goalgoalshop prohibits the use of Goalgoalshop trademarks as a “hot” link on or to any other web site unless the establishment of such a link is approved in advance.
What is the Privacy Policy?
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